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Case study · Cloud Computing

Standardizing operational processes at Receptax, a fast-growing telemedicine organization

Operational audit, a low-code process platform in a private cloud and ReconMore vulnerability monitoring for a high-volume telemedicine organization.

PRIVATE CLOUDTelemedicine

Client

Receptax Sp. z o.o. operates a telemedicine model, serving patients entirely remotely with high consultation volumes. A business model built on scale means that every process inefficiency — repeated hundreds of times a day — translates directly into costs and service quality.

Challenge

Receptax’s problem was not geographic dispersion but the pace of growth: every new partner doctor was onboarded differently, and license verification depended on the memory of specific people; GDPR consents and screening questionnaires existed in several versions; complaints landed in a general inbox — with no prioritization or measurable response times; settlements with doctors required manual data consolidation every month.

Scope of work

  • Operational audit measuring volumes and handling times of key processes
  • Electronic patient onboarding: screening questionnaires, GDPR consents and declarations unambiguously linked to the patient’s account and a specific consultation
  • A central register of requests, complaints, claims and medical records requests — with categorization, priorities, SLA timers (including statutory deadlines) and automated correspondence
  • Standardized doctor onboarding — independent of who runs it
  • Automated monthly settlements with doctors and subcontractors — no manual consolidation

How the engagement worked

Operational auditConclusion: the greatest potential lies in moving the entire operational layer onto a single process platform — so that every new process is built from the start in a standardized, measurable way.
Low-code platformA low-code process platform was selected, enabling the client to modify and add processes independently in the future — without involving developers for every change.
Private cloudRemote Admin delivered a dedicated private cloud environment (DEV/TEST/PROD, backups, availability monitoring) and maintains it as a managed service.
Continuous securityThe entire infrastructure is covered by recurring ReconMore vulnerability scanning, with reports and recommendations discussed at quarterly reviews.

Results and value for the client

One doctor onboarding standard — independent of any individual; 100% of requests with measurable response times (SLA); monthly settlements with doctors without manual consolidation; the management board receives a weekly cross-cutting case status report. The organization gained an operational layer that scales with the number of consultations.

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