01 · Cloud Computing
Server administration 24/7/365
Your outsourced server team: Linux and Windows administration with an SLA — monitoring, updates, security, backups and on-call engineers, for a single server or an entire infrastructure.
Service details
We take care of your servers, so your team can take care of the business
Entrust us with managing your server environment, or have us build one for your business. Our administrators monitor, update, secure and optimize your servers around the clock — and respond when something goes wrong, day or night.
You get a permanent team that knows your infrastructure, an SLA with penalties on our side and one contract instead of many suppliers. Sign a maintenance contract with us and get financing for your cloud environment.
- Linux and Windows servers, physical and virtual
- In our data centers, at other providers or on-premises
- From a single server to hundreds of services
02
Scope of the service
One contract covers everything it takes to keep your servers healthy, secure and fast — from night-time alerts to the monthly report. You choose the scope; we take responsibility for it.
Monitoring and on-call
- 24/7 monitoring of availability, resources and services
- Alerting and on-call engineers day and night
- Incident handling and root-cause analysis
- Free access to the monitoring dashboard
Updates and patching
- Operating system and software updates
- Security patches applied without delay
- Planned maintenance windows agreed with you
- Assistance during application upgrades
Security and hardening
- Firewall, secure remote access and access management
- Protection against malware and attacks
- Remediation of vulnerabilities
- Optional 24/7 SOC monitoring
Backup and recovery
- Backup policy design and implementation
- Copies stored in a separate location
- Regular restore tests
- Disaster recovery plans — see Backup and DR
Performance and costs
- Tuning of web, database and application servers
- Capacity planning and scaling as you grow
- Environment cost optimization
- Recommendations after every review
New environments and migrations
- Design and build of environments from scratch — of any size
- Migrations between providers and to the cloud
- High availability setups — see High Availability
- Documentation handed over to you
SysOps and DevOps
- Web servers, databases, mail and application stacks
- Containers and automation
- CI/CD support — see DevOps services
- Help for your developers
Helpdesk and reporting
- Dedicated helpdesk portal for your team
- Expert and technical support
- Regular reports on work done and incidents
- A permanent team that knows your environment
Platforms we administer
How we start
From first call to full responsibility in four steps
Cooperation models
Choose how we work together
Monthly care with SLA
A monthly pool of administrator hours for a Linux or Windows server, with a guaranteed failure response time. Best for companies that want someone permanently responsible for their servers.
Hours on demand
One-off or recurring hours for specific tasks — configuration, a migration, an update or troubleshooting — without a long-term commitment.
Dedicated maintenance contract
A fixed-term contract with a scope tailored to your infrastructure, 24/7 on-call, SLA with penalties on our side and fixed commercial and technical terms. The scope can be extended at any time.
Why Remote Admin
Experienced people, stable terms
Three experienced administrator teams
Years of experience and a seasoned team of administrators and engineers. We have hundreds of successfully delivered client projects behind us.
Fixed-term contract
We have been a stable company for many years. With a fixed-term contract, our Clients get peace of mind and guaranteed commercial and technical terms. The scope of the contract can be expanded at any time.
24/7 environment monitoring
Our systems monitor your environments around the clock, detecting every event and anomaly. Free access to monitoring is included as standard.
Trusted software vendor
We are an authorized software reseller for Microsoft, Veeam, Fortinet, Proxmox, ZFS, Ceph, Eset, VMware and RedHat.
Scale
We manage infrastructure for Clients wherever they are located
A 30-minute call with an engineer — we'll outline the scope and ballpark budget, with no sales pitch.
Security
We'll keep your assets secure.
We provide not only infrastructure that runs uninterrupted 24/7, but also full IT security support. Our 24/7 Security Operations Center (SOC) monitors systems in real time and responds to any incident.
We also offer security testing, continuous vulnerability management and comprehensive reporting — all to keep your organization one step ahead of threats.
Need support and advice?
Book a call with our advisor. We'll select services tailored strictly to your needs, with no artificial costs.
Questions and answers
Server administration FAQ
What does server administration include?
Monitoring and on-call, updates and security patches, hardening and malware protection, backup policy and restore tests, performance and cost optimization, help with application upgrades, helpdesk support and regular reporting. The exact scope is agreed in the contract — see the scope of the service above.
Do you administer both Linux and Windows servers?
Yes. We administer Linux distributions such as Debian, Ubuntu, Red Hat, AlmaLinux and Rocky Linux, as well as Windows Server, together with virtualization and storage platforms such as Proxmox, VMware, Ceph and ZFS.
How quickly do you respond to a failure?
It depends on the cooperation model. Our standard monthly packages include a 120-minute failure SLA. Dedicated contracts with 24/7 on-call guarantee a response to critical failures within 15 minutes, with SLA penalties on our side.
Can you manage servers that are not hosted with you?
Yes. We administer servers wherever they are — in your own server room, at another hosting provider or in public cloud — and we serve clients remotely in several countries. We only need secure remote access.
How is access to our servers secured?
We use individual, named accounts with strong authentication, keys instead of shared passwords and access limited to what the scope requires. Every intervention is recorded in the helpdesk, so you always know who did what and when.
Can you take over an environment built by someone else?
Yes — that is how most of our cooperations start. We begin with an audit and inventory, document the environment, fix the most urgent risks and only then take full responsibility under the SLA.
How are hours billed and what happens to unused time?
In packages with a pool of hours, time is billed monthly. Unused hours expire 30 days after purchase. Dedicated contracts have a fixed monthly fee for the agreed scope.
Are backups included?
Designing and implementing the backup policy and checking that copies work is part of the service. Backup storage itself can be provided by us as Backup as a Service or kept in your own infrastructure.
Do you also handle security?
Hardening, patching and malware protection are part of administration. For round-the-clock threat detection you can add our 24/7 SOC, and we also offer penetration tests and continuous vulnerability management.
How long is the contract?
Dedicated maintenance is based on a fixed-term contract, which guarantees stable commercial and technical terms for both sides. Hours on demand can be ordered without a long-term commitment.
Related services
Often combined with this service
First step
Let's talk about server administration — your outsourced IT department.
30 minutes, no slide deck. We'll tell you straight whether this service solves your problem, what scope makes sense and how much it costs.
A proposal with scope and pricing within 48 hours of the call.
Go to contact