01 · Cloud Computing
Take Your Customer Service into the Future with Zammad
Forget chaotic mailboxes and outdated ticketing systems. Zammad is a revolutionary open-source helpdesk platform that brings all communication channels together in a single, ultra-modern web interface. Give your team a tool they will love, and your customers the service they deserve.
Service details
As IT infrastructure specialists, we offer comprehensive turnkey Zammad deployments optimized for performance, security and GDPR.
02
Why Zammad Is Dethroning the Competition
The helpdesk market is saturated with expensive, closed SaaS solutions. Zammad goes against the grain. Built on modern Ruby on Rails, it offers an architecture that is flexible, scalable and, above all, gives you full control over your data.
True Omnichannel
This is not just a marketing slogan. Zammad genuinely integrates email, phone (CTI), live chat, Facebook, Twitter and Telegram into one unified ticket stream. Agents see the entire history of interactions with a customer in one place, regardless of channel.
Real-Time Speed
Thanks to WebSocket technology, the Zammad interface is live. When a customer replies to an email or another agent takes over a ticket, the change appears on screen instantly, without reloading the page. This drastically reduces the risk of collisions and speeds up work.
Security and GDPR (On-Premises)
By deploying Zammad on your own infrastructure (which we will prepare), you know with 100% certainty where your customers' data is located. This is key to GDPR compliance, especially in regulated industries (finance, healthcare).
03
Professional Turnkey Deployment
Zammad is a powerful enterprise-grade tool that requires a precisely configured server environment. It is not a simple “click-next” installation on cheap shared hosting. Our Remote Admin team specializes in Linux and Ruby architecture.
Our Technology Stack:
- OS: Debian Stable or Ubuntu LTS (Hardened)
- Web Server: Nginx optimized for HTTP/2 and SSL
- Database: PostgreSQL – tuned for high load
- Search: Elasticsearch cluster for instant results
We guide you through the entire process: from a business requirements audit and selecting the right VPS or dedicated server, through installation, to migrating data from your old system (e.g. Zendesk, OTRS) and training your staff.
A 30-minute call with an engineer — we'll outline the scope and ballpark budget, with no sales pitch.
04
Proactive Server Care and Administration
A helpdesk system is the operational heart of your company – it cannot go down. Deployment is only the beginning. Like any modern web application, Zammad is a living system: it requires security updates, resource monitoring and database optimization as the data grows.
Our ongoing administration service takes this burden off your shoulders. We look after the “engine” so you can focus on serving your customers.
Security and Updates
We continuously apply security patches to the operating system and the Zammad application itself, protecting you against new threats.
24/7 Monitoring and Response
We monitor CPU, RAM and disk I/O usage as well as the status of the Elasticsearch service. We respond to anomalies before they turn into outages.
Backup and Disaster Recovery
We implement an off-site backup policy (outside the server room). In the event of a critical hardware failure, we can quickly restore your helpdesk.
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First step
Let's talk about Zammad — deployment and support.
30 minutes, no slide deck. We'll tell you straight whether this service solves your problem, what scope makes sense and how much it costs.
A proposal with scope and pricing within 48 hours of the call.
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